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FAQ Category: general
General Information
Prohibited Items
Items not permitted inside The Sound (but are not limited to): – Weapons, firearms, knife – Laser pens – Pepper spray/mace – […]
The Sound Policies
No weapons of any kind. No outside beverages. No drugs or illicit substances. No smoking or vaping inside the venue. No unauthorized/unlicensed […]
Is there a refund policy? How do I request a refund?
All ticket sales are final – no refunds or exchanges. If you are not able to attend the show, you may utilize […]
What happens if a show is canceled?
If an event is canceled, no action is required to obtain a refund–we will issue a refund to the original method of […]
Who do I contact about booking a private event, venue rental, or a group sale?
Please contact Private Events Team by clicking here and filling out our inquiry form.
Who would I contact if I left my ID / credit card at the venue?
Please contact the venue by emailing boxoffice@thesoundsd.com with your name, contact information, and a description of your item and we will do […]
Can I transfer tickets to someone else?
Yes, tickets can be transferred via Ticketmaster. Click here to find out how.
I purchased tickets from a third party site / craiglist / FB marketplace / stranger online. Are my tickets valid?
Patrons purchasing tickets through third-party ticket brokers assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. The Sound […]